ON tonfreelance.com IS PROHIBITED:

• Specify contacts for communication in the description of the job lot.
• Insult users of the site.
• Insult the administration.
• Use of profanity and hate in speech.
• Advertising of third-party sites, including referral links.
• Distribution of fraudulent information.
• Send messages or post lots containing profanity and pornography.
• Discuss political, gender, and ethnic issues.
• Violation of the rights of legal copyright holders.
• Distribution of advertising information in private messages.
• Mediation.

ADMINISTRATION RIGHTS:

The administration does not take part in possible disagreements and disputes (including judicial) between Customers and Freelancers, with the exception of arbitration as part of the service.

• The administration is not responsible for the quality of services provided by Freelancers.
• Administration reserves the unconditional right unilaterally delete any information if it does not comply with this agreement, current legislation or violates the rights of third parties.
• The administration has the right to familiarize themselves with the user's personal correspondence in emergency cases such as fraud investigations or arbitration of a project.

ATTENTION

After three warnings, the visitor is recorded in the ban list and his resources frozen without the possibility of withdrawal.

SEVERAL ACCOUNTS:

It is forbidden to have several accounts for the same person. In case of Violation, the account will be blocked and deleted.

IS STRICTLY FORBIDDEN FOR PARTICIPANTS:

Use SPAM to attract new members to the community.

Motivate new participants financially (pay cash rewards to new members for registration in the community).

Create affiliated chains of 2 or more following each other registrations. In case of violation of this rule, all accounts will be deleted.

FORBIDDEN SERVICE TASKS:

-It is forbidden to post and perform the following types of tasks:

-tasks, the performance of which is associated with a violation of applicable law (hacking accounts, using or copying copyright objects, fake documents, etc.);

-tasks involving further payment for work outside the service;

-tasks, the implementation of which is associated with the exchange of funds in different systems or requires the indication of payment details (bank card, electronic wallet, etc.);

-tasks that are potentially related to causing harm to the third

-persons (writing negative reviews, disruption of third-party services, etc.);

-tasks for the purchase/rental of previously created accounts on social networks.

Users who post or agree to complete such tasks are banned without warnings.

Username:

You must specify the real name in the profile settings.

Before clicking accept and agree:

Pay attention to system warnings. It is assumed that by agreeing You have taken into account all the information.

Chat via chat:

To guarantee protection, in case of disagreement between the customer and the contractor, It is necessary to discuss tasks and send files in the chat service. When disputes occur - chatting and uploaded files are used to make the arbitral decision.

Exchange of contacts before transferring a job to work:

Exchange of contacts before transferring a job to job status is prohibited.

Respect the opponent:

Rudeness, profanity, and insults in the chat or in the description of tasks strictly forbidden and leads to a ban.

Posting content that violates the law:

It’s forbidden to upload or post illegal content, infringes the copyright or has offensive content.

An offer to transfer money outside the system:

Any offer to transfer money outside the tonfreelance.com website, as well as the absence of an explicit rejection of such an offer entails the deletion of the account.

Rating wrap:

It is forbidden to create tasks that do not imply a specific job the selected contractor with subsequent payment and recall that does not correspond to reality. The detection of such tasks leads to a ban on both users.

Claims Duration:

All claims for any operations on the service are considered within 15 calendar days from the date of the transaction.

RULES FOR THE BUYER OF LOTS:

Contacts in the job description:

Specifying contacts for communication in the job description is prohibited.

Requirements not specified in the task, after approval of the contractor:

When preparing a task, it is necessary to prescribe all the criteria that are most important to you, in order to avoid misunderstandings after the execution of the task by the executor. The contractor is not required to comply with conditions not specified and not agreed upon prior commencement of work.

Meeting deadlines:

The customer does not have the right to require the contractor to complete the task ahead of schedule, specified in the task, or agreed with the contractor.

The countdown for the task starts from the moment of the translation of the task “WORKING ”

In case of failure to meet the deadlines by the contractor, the customer has the right to transfer the task to Arbitration, and it will be decided in his favor. (Claims reviewed only if it was submitted before to

The arbitration and result from the performer was not received.)

Deadline for task verification:

The task marked by the contractor as completed must be checked within 24 hours after sending it for verification. If the task has not been verified for a long time, the performer has the right to appeal to the Arbitration. For tasks not verified within 28 calendar days, the Arbitration may transfer 100% set value to the Contractor.

Terms established by the Arbitration:

It is necessary to respond to the messages of the Arbitration and comply with the deadlines established by Arbitration to verify tasks or answer questions. After the deadline is reached, Arbitration will make a decision without the participation of the customer.

RULES FOR THE EXECUTOR OF LOTS:

Meeting deadlines:

The deadlines indicated in the assignment must be observed. Otherwise, the customer has the right to transfer the task to the Arbitration, and it will be decided in his favor. Notification of the customer that the task has been completed: It is necessary to notify the customer that you have finished work and the task is completed only through the function “Send for verification”.

Rating accrual:

The rating changes after each closed task and takes into account only tasks. The rating depends on the assignment and the assessment that was set by the customer:

if you wrote a positive review (+1) rating, then your rating increases, and future customers see it. If you get a negative rating - review (-1), your rating falls. In the section of the artist’s profile under the lots you can see the rating and reviews.

The proposal to change the cost after agreeing to the task:

An offer to change the cost is unacceptable if you agreed to the task. Consent implies that you are ready to complete the task for the specified amount.

Discount Lot Price:

At the beginning of the transaction, it is possible to offer the contractor their price, but no less or more than three times.

Demand for prepayment for work:

It is forbidden to demand an advance payment for upcoming work or payment before providing the final result of the work. Payment is made only for the provided result.

Incomprehensible tasks and short deadlines:

Inaccurate explanation/wording of the assignment or inadequate deadlines not considered as an excuse for the work that is not finished since you agreed to such a task.

If the task is not clearly written, or it cannot be completed at the specified time frame, you should abandon it, indicating the reason.

The task is completed, but not verified by the customer:

If the task is completed, but is not verified by the customer for more than 28 days, the contractor may submit a claim to the Arbitration.

Repeated appeal to the Arbitration:

If the tusk is returned by the Arbitration Tribunal, repeated appeal to Arbitration is possible but not earlier than after 24 hours, or, if the answer of the Arbitration is indicated exact date, not earlier than this date.

To submit a dispute to the Arbitration:

You need to click on the support desk link in the bottom block “Support desk” and fill in the form. This link appears in the status of the order “Under review”. Also You can apply to the Arbitration by sending a request in any form through the form feedback, online chat or e-mail [email protected] with the subject "In Arbitration". The application must contain the username of the applicant, the username of the second party to the dispute, the number of the order for which the dispute is being held, and the arguments confirming your position." Exchange staff will help solve this problem.

Imposing of services:

It is forbidden to write to the customer in a chat with the offer of services that do not have a direct connection to the open task, as well as after completing the task.

Service Commission:

The commission for the purchase of lots on the exchange is 10%. Lot sellers exempt from paying commissions!

The most active users on the exchange can invite new partners and actively sell their lots with services, recommend us to a new customers!

Our customers receive a percentage and income from sales of lots, with good conditions and a unique lifetime payout affiliate program.

For cooperation with the project, click on the word Partnership.

Rating:

The rating of performers depends on the number of completed assignments, assignment ratings. The higher the cost and the better the rating you get, the higher your rating. The rating is increased only when receiving a positive assessment for the work, with other estimates, it decreases.

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